Reputation Management Perth
Reputation management refers to the influencing and controlling of an individual’s or group’s reputation. Originally a public relations term, the growth of the internet and social media, along with reputation management companies, have made search results a core part of an individual’s or group’s reputation. Online reputation management, sometimes abbreviated as ORM, focuses on the management of product and service search website results.Wikipedia
Online reputation management is the practice of understanding and influencing an business’ or product reputation. Reputation management includes social media marketing and search engine optimisation tactics to influence results.
If you think online reputation management is about writing fake reviews, then think again!
We will research the current image of your company or products and only use ethical forms of reputation management to help you build a positive reputation on the internet. We don’t buy reviews – we will create real reviews coming from your customers.
See results with beautiful monthly reports that demonstrate reputation improvement alongside actionable insights into campaign data.
Let’s talk about how we can help you!
What is Reputation Management?
Recent international studies showed that:
- 86% of online adults have used a search engine like Google to find more information about another person.
- 75% of online adults have searched their own name in a search engine.
- Nearly a third (31%) of online adults that have searched another person online have looked up a politician. Of those that did, over half said the search influenced their voting decision.
- Among online adults that have searched someone else online, 42% have searched someone before doing business with them. Of those that did, 45% have found something that made them decide not to do business.
- Almost half (43%) of online adults that have searched someone else online have searched a potential date, significant other, or ex-boyfriend/girlfriend, making romantic searches one of the most common search among adults.
Let’s not beat around the bush: we’ve all looked up the internet for information about our ex-partners, current partners, employees, bosses, businesses, restaurant and everything else. You’ve probably used TripAdvisor, Zomato, the Yellow Pages, True Local or Facebook to decide if you will visit this Thai restaurant around the corner tonight and decided against it because it had only 3 out of 5 stars?
Are you a business owner offering a service or a product and you need to have good reviews online?
Take control of your Reputation Management now!
Get 5 Stars on:
- Yellow Pages
- True Local
- and many more
How Reputation Management Perth Works
Customer reviews are the single most effective bit of marketing you can do for your company. Only *you* can’t do anything—your customers have to spread the good word about your business for you. But how?
Host One provides an easy and unobtrusive way to ask and remind customers to review your business on the sites that matter to you. We call it a “review funnel”.
- Systematically drive customers to one conversion funnel that routes them to the review sites you care about.
- Increase review volume and quality by automatically asking, reminding and guiding happy customers through the process of completing a review.
- Get a second chance with unhappy customers by guiding them to a service recovery process.
- See results with beautiful monthly reports that demonstrate reputation improvement alongside actionable insights into campaign data.
- Leverage and amplify 4- and 5-star reviews by automatically streaming them to your website.
The Right Way to Get More Reviews
In a survey of 1,017 people who rarely or never write reviews, LocalViewpoints uncovered two fundamental reasons:
- “Writing reviews is too tedious”
- “I forgot to write the review”Reputation without management can seriously harm your business. Would you stay at this place?
We overcome these two obstacles by making the review process frictionless. Your reputation management process created by Host One is just that. We focus your customer on one task and one task alone: completing their review. We help them identify the optimal site for you and them (such as a site that lets them login through Facebook without creating a new account) and give them just enough education on how to do it, dramatically increasing their chances of completing the task.
So take control of your online reputation now and propel your business to 5 Stars!
What you see is what you get.
- Custom short URL (e.g. reviews.yourdomain.com)
- Landing page to get customers writing reviews
- Use your own branding and colours
- Automated email drip campaigns to get customers reviewing
- Printed review invites (provided at cost)
- Embed your landing page and “Review Us” button anywhere
- Recover unhappy customers before they review
- Up to 10 local and industry related review sites (TripAdvisor, Zomato, YellowPages, etc)
- Attach coupons and offers to your page to drive more reviews
- Collect reviews directly from customers
- Track campaign performance
- Manage multiple locations
- Monitor all major and industry-specific review sites
- Get near real-time review alerts from around the Web
- Stream your latest and greatest reviews to your website
- Your own account dashboard